Privacy declaration
Last updated: 24-02-2024
www.zenvya.com is responsible for the processing of personal data as shown in this privacy statement.
Contact details:
Zenvya (www.zenvya.com);
Email address: info@zenvya.com
Chamber of Commerce number: 74223828
VAT identification number: NL002293139B27
Personal data that we process
www.zenvya.com processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data that we process:
- First and last name
- Gender
- Date of birth
- Address details
- Phone number
- Email address
- IP address
Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Location data
- Information about your activities on our website
- Data about your surfing behavior across different websites (for example because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data that we process
Zenvya processes the following special and/or sensitive personal data of you: data of persons under the age of 16. Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via info@zenvya.com, then we will delete this information.
For what purpose and on what basis do we process personal data?
www.zenvya.com processes your personal data for the following purposes:
- Processing your payment
- Sending our newsletter and/or advertising brochure
- To be able to call or email you if this is necessary to carry out our services
- To inform you about changes to our services and products
- To offer you the opportunity to create an account
- To deliver goods and services to you
www.zenvya.com analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences.
www.zenvya.com tracks your surfing behavior across different websites so that we can tailor our products and services to your needs.
www.zenvya.com also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.
How long we store personal data
www.zenvya.com does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
- The tax authorities require us to keep our administration containing your invoice, payment and order details for 7 years.
- We also retain reports you submit to us regarding warranty or complaints for 7 years.
- If you have given permission to receive the newsletter, we will retain the permission for 5 years after you withdraw your permission. We will also retain the withdrawal of your request for 5 years.
Sharing personal data with third parties
www.zenvya.com does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. www.zenvya.com remains responsible for these processes.
Cookies, or similar techniques, that we use
www.zenvya.com uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. www.zenvya.com uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements. During your first visit to our website, we already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies. Below is an overview:
- Google Analytics
- Google Adwords
- Google Tag Manager
- Facebook Pixel
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by www.zenvya.com and you have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@zenvya.com. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. www.zenvya.com would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
www.zenvya.com takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the idea that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@zenvya.com.
Changes
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
Choices for personal data
We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us at that time.
Adjust/unsubscribe from newsletter service
At the bottom of each mailing you will find the option to adjust your details or to unsubscribe.
Adjust/unsubscribe from communications
If you want to adjust your data or have yourself removed from our files, you can contact us. See contact details below.
Disable cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services on our and other websites will not function correctly if cookies are disabled in your browser.
Questions and feedback
We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, you can contact us: info@zenvya.com.